FAQ

Orders and Shipping:

Do you have a Return Policy?
Yes. Orders placed directly with PulseSensor.com can be returned in 30 days if packaging is unopened. We return only cost of Pulse Sensor and not the shipping cost.

Ordering and delivery
See the PulseSensor Kit product page for current purchase options. Direct checkout and accessory orders are temporarily unavailable.

Need help with an existing order?
Use your shipping confirmation for current carrier tracking. Contact support@pulsesensor.com with your order number for help.

Restriction of Use:
When you buy hardware from PulseSensor.com, you are purchasing electronic components and, as with most hardware, there aren't many "restrictions of use" in the same way there might be with proprietary software. However, there are some considerations:

1. Copyright and Trademark: While the PulseSensor hardware may have open-source aspects, the name "PulseSensor.com" is likely trademarked. This means that if you were to create your own derivative product, you can't market it using the "PulseSensor.com" name without permission from the trademark holder.
2. Open Source License: If any part of PulseSensor.com's software or libraries are released under open-source licenses, such as the GNU Lesser General Public License (LGPL) or the GNU General Public License (GPL), and you modify and distribute that software, you'd be obligated to release your changes under the same license.
3. Safety: It's essential to handle and use the PulseSensor hardware safely. Ensure you're not connecting it to voltages or currents that exceed its specifications and be cautious about interfacing it with other devices.
4. Export Restrictions: Depending on your location and shipping destination, export restrictions or regulations on electronics might exist. While this isn't specific to PulseSensor, it applies generally to electronic components and technologies.
5. End-use: There could be regulations or restrictions on using PulseSensor hardware in specific applications or industries, especially those involving safety-critical systems or regulated sectors.
6. Derivative Works: If you develop a product based on the PulseSensor platform and intend to sell it, be clear about your product's relationship with the PulseSensor.com brand and platform. If you're utilizing any open-source software or hardware designs, ensure you credit them appropriately and, if modified and redistributed, do so in compliance with their respective licenses.
7. Counterfeit Hardware: There may be counterfeit versions of PulseSensor hardware on the market. While you might choose to use them for projects, exercise caution when considering them for critical applications or products. Authentic hardware ensures quality, testing parts, and 2 years of software support.